At Aqua24x7, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water purifier service and support.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
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Full name
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Contact number
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Email address
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Residential or service address
b. Service Information
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Details of water purifier model and brand
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Service history and maintenance records
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Warranty information
c. Payment Information
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Billing details (we do not store sensitive payment information such as card numbers)
2. How We Use Your Information
We use the collected information to:
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Schedule and provide repair/maintenance services
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Communicate service updates and reminders
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Process payments and generate invoices
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Improve our services and customer experience
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Respond to customer inquiries and complaints
3. Sharing of Information
We do not sell or rent your personal information. However, we may share information with:
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Authorized service technicians for completing services
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Payment processors for secure transactions
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Legal authorities if required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
5. Data Retention
We retain your information only for as long as necessary to:
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Fulfill service obligations
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Maintain records for legal and business purposes
6. Your Rights
You have the right to:
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Access your personal data
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Request correction of incorrect data
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Request deletion of your data (subject to legal requirements)
7. Cookies and Tracking
If you use our website or mobile app, we may use cookies to improve your browsing experience and analyze usage patterns.
8. Third-Party Links
Our website or communications may contain links to third-party sites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Aqua24x7
Kolkata
Email: contact@aqua24x7.in.net